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Help and contact

Reach the Solvren team

Use the form for product questions, integration repair, billing, security reports, or deletion requests. Every accepted request receives a case ID.

Open a support case

We will show you a case ID and response window after submission. Do not include API keys, prompts, payment-card data, or sensitive customer records.

Work emailWhat do you need help with?SubjectDetails

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Response targets

Urgent billing and security cases: first response within 24 hours. Product, integration, and deletion cases: first response within 48 hours. Times are measured from ticket creation; resolution depends on the issue.

Integration repair

Check the connection’s last successful sync, credential scope, provider account type, supplier-day coverage, and unresolved mapping IDs. A failed sync never makes an old snapshot current.

Security

Choose “Security report” in the form. Include the affected URL and a safe description; do not send exploit payloads, customer financial files, or secrets.

Deletion

An Owner can request account closure inside the workspace with a fresh authenticator code. The support form handles questions about that process.

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