What are Playbooks?
Playbooks are structured workflows that resolve issues.
Key Properties
- Idempotent — Safe to retry
- Observable — Fully tracked
- Reliable — State-managed execution
Execution Lifecycle
pending → executing → success | failed | retrying
(See Writeback and Reliability for retries, dead-letter, and integration health.)
Reliability Features
- Retry orchestration
- Error handling
- External verification
- Dead-letter handling
Example Playbooks
- Retry failed payment
- Correct CRM record
- Issue refund adjustment
Outcome
Playbooks ensure issues are resolved consistently and safely.
What you'll find here
| Page | Description | |------|-------------| | Action Registry | Available actions and their capabilities | | Playbooks | Playbook structure and configuration | | Writeback and Reliability | Execution, retries, and failure handling |
Related
- Enable Your First Playbook
- Safe Automation — Policies and approvals
- Verification & ROI — Proving value from actions