Overview
An issue is a detected problem that may impact revenue. It is the core unit of work in the value loop.
Issue Anatomy
| Field | Description | |-------|-------------| | Source | Detector and signal that produced the issue | | Impact | Estimated revenue at risk | | Confidence | How confident the system is in the finding | | Status | Open, in progress, resolved, etc. | | Verification | Whether the fix was verified and value attributed | | Recommended playbooks | Actions that can address the issue |
Lifecycle
Issues move through states: created → triaged → action taken → verified. Verification attributes recovered revenue or avoided loss.