Runbooks

Troubleshooting Playbook

Operational troubleshooting guidance.

Change Stuck in Review

Possible causes:

• missing approvals
• incomplete evidence
• reviewer unavailable

Resolution steps:

  1. Check approval status
  2. Verify evidence checklist
  3. notify pending reviewers

Missing Evidence

If evidence requirements are not satisfied:

  1. review required evidence types
  2. upload missing documentation
  3. update change submission

Incorrect Approval Routing

If incorrect reviewers appear:

  1. verify approval role mappings
  2. check domain configuration
  3. update governance policies
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